Refund Policy
Refund Policy
Clear, predictable rules for cancellations, refunds, and chargebacks. Designed to comply with EU consumer law and Paddle's standards as our merchant of record.
- EU/UK consumers: 14-day right of withdrawal on new Subscriptions, unless you start using the Service immediately and explicitly waive the right.
- Cancel anytime; you keep access until the end of the current billing period. No mid-cycle refund for monthly plans, except as required by mandatory consumer law.
- Annual plans: pro-rata refund of unused months on cancellation, minus any free months or promotional credits used.
- Domain registrations are non-refundable once submitted to the registry — this is an ICANN policy, not ours.
- Refunds are processed by Paddle to the original payment method, typically within 5–10 business days.
1. EU & UK 14-Day Right of Withdrawal
-
1
If you reside in the EU, EEA, or UK and purchase a Subscription as a consumer (not in the course of business), you have 14 calendar days from the start of your Subscription to withdraw without giving any reason.
-
2
During checkout, you may explicitly request immediate access to the Service and acknowledge that, by doing so, you waive your right of withdrawal once performance has begun. We disclose this clearly before payment.
-
3
If you have not waived the right and not consumed the Service, you receive a full refund. If you have used the Service, the refund may be reduced pro-rata for what was consumed, in line with EU Consumer Rights Directive 2011/83/EU.
-
4
To withdraw, send a clear statement (e.g., email to [email protected]) within the 14-day window. A model withdrawal form is available on request.
2. Refund Matrix by Product
Refunds by Service Type
| Scenario | Refund Amount |
|---|---|
| Within 14 days, EU/UK consumer, no waiver | Full refund (or pro-rata if Service was used). |
| Monthly plan, after first 14 days | Cancel anytime; access until end of period; no further charges. No mid-cycle refund unless required by mandatory law. |
| Annual plan, mid-term cancellation | Pro-rata refund of unused complete months, minus any free months or promotional credits already redeemed. |
| Service materially defective for >24 hours | Pro-rata refund or service credit equivalent to the affected period, on request. |
Once a domain is submitted to the registry it is propagated globally and registered in your name. Per ICANN policy and registry rules, registrations and renewals are non-refundable, including in the case of typos. We strongly recommend you double-check spelling before completing checkout.
Unused, non-promotional credits may be refunded on Account closure, less a processing fee of 10% or USD 5 (whichever is greater). Credits acquired through promotions, referrals, or as part of a Subscription are not redeemable for cash.
If you signed up for a free trial that converts to a paid Subscription, you will receive a reminder email before the conversion. After conversion, the standard refund matrix above applies.
3. How to Request a Refund
-
1
Email [email protected] from the email on your Account, with the order ID (visible in Settings → Billing) and reason.
-
2
We acknowledge receipt within 2 business days and respond with a decision within 7 business days.
-
3
Approved refunds are processed by Paddle to the original payment method. Funds typically arrive in 5–10 business days, depending on your bank.
-
4
Refunds reduce any subsequent VAT/tax remittance accordingly. You may receive a credit memo from Paddle for your records.
4. Chargebacks
-
1
If you have a billing concern, contact us first — most issues can be resolved within 48 hours.
-
2
Initiating a chargeback without first contacting support may result in immediate Account suspension while the dispute is investigated.
-
3
Fraudulent or abusive chargebacks may result in permanent ban and forwarding of the case to the relevant payment networks.
5. Exceptions
Nothing in this Refund Policy limits or excludes any refund right that you have under mandatory consumer law in your country of residence. Where local law provides a stronger refund right, the local law applies.